Please add your favorite items to your shopping bag and start the payment process. You don’t need to create an account to still be billed. You can choose to sign up later. You can fill in the delivery address and make the payment. Once the payment is successful, you will receive a message that the payment is successful. After receiving your successful payment order, we will prepare the goods for you and confirm the completion of the stocking and logistics information by SMS. If we are unable to prepare the goods, we will contact you as soon as possible.

Xize’s official website provides a rich selection of products, and the product information will be updated from time to time.

When you complete the payment, you will receive a text message that the payment is successful. If your order is successfully stocked, we will notify you by email. 

If you do not receive a confirmation email within 48 hours of placing your order, please contact us to confirm that your order has been processed correctly.

(Note: Virtual products, such as e-books, can be directly downloaded after a successful purchase, so there is no order confirmation for virtual products.)

Xize’s official website supports a variety of payment methods, including PayPal, debit cards, and credit cards,and so on.

The delivery date of the item is calculated from the time the order is confirmed: As our store only offers customized products, please communicate with the store owner in advance about the specific shipment and arrival time of the goods.

（For virtual products such as e-books, since they can be directly downloaded after a successful purchase, the order is considered shipped upon successful payment. If you are unsure how to download the virtual product, please refer to the shopping instructions on our Three Key Tips Explanation page.）

 

If you need to change the order, please contact customer service as soon as possible to cancel the order, and then use the updated information to place a new order.  If the customized order has been completed by 70%, the order cannot be cancelled.

If you need to cancel your order due to special circumstances, we will contact you to cancel the order and arrange a refund as soon as possible. Cancellations may occur under certain circumstances, including, but not limited to, the unavailability of the ordered items or other problems with the information on the website.

Refund Process:

Situation One:
If your order is in the hold or processing status, you can click the refund button on the order page.

Situation Two:
If your order has already been completed, click the button to contact customer service, inform them of the product issue, and provide relevant supporting materials. If the issue is verified, we promise to refund the order amount within 48 hours. (Note: For virtual products such as e-books, which do not involve physical delivery, the order is considered completed upon successful payment.)

Enter the Contact Us page,or Email yfy19750805@163.com and we will be happy to assist you.

Physical products: We provide a shipping fee of $7 per order. If your purchase exceeds $79, shipping is free.
Digital products: Shipping is free.

Once your order is shipped, we will send the logistics information to your mailbox, and you can enter the order number to check your logistics information.

For specific methods, please refer to the order inquiry methods on the Three Key Tips Explanation page.
Physical products: Your items are expected to arrive at your reserved address within 6-12 days after order confirmation. Perfumes and personalized items may require a longer time. Since the courier will contact the recipient for signature upon delivery, please ensure that the delivery address and the recipient’s contact information are correct and valid.
Digital products: Delivery is considered complete upon purchase.
Xize’s official website currently offers delivery services to Europe, North America, and Oceania.

Within 7 days of receipt of the product, if the product is brand new and unused, the anti-counterfeiting label has not been removed, the VAT invoice and other documents are complete, and the original packaging is intact, you can apply for return service. Please note that custom items are non-returnable.

If you have registered an account on this website,you can submit your return request in My Account by following the instructions below:
  1. Please open https://xizetime.com
  2. Please log in to your Xize account with the mobile phone number registered on the official website of Xize.
  3. Open Order Management, click on the order you want to return and click on ” Return”.
  4. Select the items to be returned and the reason for return, and submit the return application.
If you do not have an account on this website, you can follow the instructions below to submit a return request in the “Order Details” section:
  1. Open https://xizetime.com.
  2. On the Track Order  page, enter your Order ID and Billing email  to check the order. (Please refer to the order details you provided during the purchase.)
  3. Open the Order Details page, click on the order you wish to return, and then click “Return.”
  4. Select the items you want to return and the reason for the return, and then submit the return request.

You can request a return by logging in to “My Account”. We do not accept any items that can be returned without an online application.  Once we receive your return request, we will contact you within 3 business days to arrange the return.

Once we receive the returned item, we will inspect the item and confirm the refund as soon as possible. Once the refund is issued, we will notify you by email. The time it takes for your payment to arrive depends on your payment channel.

By signing up for an account, you have access to a range of exclusive services, including:

  1. Store and manage your personal information
  2. Review and track your order
  3. Create and share your personal wish list
  4. Receive our latest product and event information

You can reset your password by clicking the “Forgot Password” button on the login screen and using the verification code.

Log in to My Account and you can create a wish list of your favorite products and share them.